Most items that are new, unused, and in the original packaging, may be returned within 30 days of purchase for consideration of a refund (excluding original shipping charges). Please note that special order items, or items that have been custom made (made to the customer's specifications), are not returnable.
An RMA (Return Merchandise Authorization) number must be requested from Kickstand Crafts within 30 calendar days of the original purchase date of the item(s). After 30 calendar days from the purchase date, no RMA can be issued and items are not eligible for return.
The returned item(s) must be received at our office within 10 days of the issuance of the RMA number to be considered for a refund. You are responsible for paying for the return shipping costs to get the item(s) back to us. If the return is a result of our order processing error, we will gladly pay the return shipping cost. The RMA number must be written and clearly visible on the outside of the shipping package of the item(s) being returned.
We typically process returns within 1 week of the receipt and inspection of the returned item(s).
If you would like to return an item, please call 1-716-249-2453 or email firstname.lastname@example.org for assistance in obtaining an RMA number.